Friday, September 9, 2016

Why EcoSelect is an Online Only Furniture Company

Solid hardwood-frame construction,
proudly made in the USA.
I want to answer a specific question that many of those new to EcoSelect have asked.

For some consumers, initially, purchasing a larger ticket item on the Internet may be a new experience. In the case of furniture, there may be some trepidation about not being able to sit on an actual chair or sofa.

However, particularly with the latest iteration of our website, we have found that clients are extremely pleased with the ease of navigation through our “Collection” styles, and in depth information on our back story and values.

As a family-owned business, we enjoy the personal contact we have developed with those who have connected with us via a search for toxic-free furniture, social media tools (Twitter, Facebook, Google+), in the green space, or direct shout-outs from the blogosphere (Check our kudos from Greenwake!).

Every day, I conduct conversations that morph from answering a few simple introductory inquires, to a deep dive on the story of how flame retardants got into our furniture in the first place. The dialogue inevitably becomes more personal and specific. What kind of household do you have? Are there children or pets? How big is your living space?

A walk through on these issues gives me a picture of which collections would best suit an individual’s taste and sensibilities. (Full disclosure: I’ve been in the furniture biz for 40 years!)

I understand how a sleep sofa can create additional options for an urban dweller, and why a sectional is a perfect centerpiece in a large, suburban living room. Accents and details are key, so I make sure that purchasers feel secure about their choice of foot styles, wood colors, and whether they really want nail heads.

We send out samples of fabric and leather in potential color considerations, so that you can experience how they feel and look in your d├ęcor. Every item is made to order, so if you are exceptionally tall folks, we will also factor that into the equation. Once you have been through that process, read through our testimonials to see what actual buyers have said.

Finally, big advantages of not owning a showroom and inventory warehouse allow us to keep our carbon footprint low and pass savings to the customer by eliminating high overhead costs. And, while the factory is located in Hickory, N.C., our office headquarters is based in South Carolina, thereby allowing all out-of-state orders to be purchased without sales tax. This combination allows us to deliver luxurious, high-quality furniture at very competitive prices.

We are always a phone call (843-737-5701), or e-mail away. We're available Monday through Saturday, 10 a.m. to 5 p.m. (EST). If you leave a voice message, please tell us how we can help and preferred contact, and we'll always get back to you!